STORY: Zakaria Alhassan, Tamale
THE Public Utilities Regulatory Commission (PURC) has
entreated media practitioners in the Tamale metropolis to
support the commission in its campaign to educate the public
on its activities.
According to the Public Relations Manager of the
commission, Nana Yaa Jantuah, “we want an enhanced and
strengthened relationship between the PURC and the
media.”
The manager who was speaking during a visit to the GRAPHIC
office in Tamale further indicated that, “we want
consumers in the northern region in general to know that if
they have any problem with efficient, safe and reliable
electricity and water supply, they can always rely on
us.”
She reminded consumers of their rights to regular supply of
the utility services but indicated that, as much as the
consumers enjoy such rights, they should also be mindful of
their responsibilities of paying their bills promptly.
The manager also advised them against illegal connections
pilfering of cables and other equipments since such
practices are criminal offenses that weaken the financial
base of the utility providers thus making it impossible for
them to operate efficiently.
Ms. Jantuah equally asked authorities of the utility
services to also engage consumers on their operations and
challenges they encounter, “because in all these, the
consumer’s interest is supreme.”
Most utility consumers in the metropolis with complaints
over unsatisfactory services who are often frustrated by
some officials of the utility services do not know where to
go for redress.
The complaints range from charging of high tariffs to
faulty lines, irregular supply of water and electricity
leading to damage to household appliances and delay in
connecting consumers to the services.
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